General

Mitali Bazar Online is a shopping platform where you can browse, select, and order products advertised.

Agreement to the Terms and Conditions

By accessing and using the site, including placing orders of products through the site, you agree that you will be subject to and will comply with these terms and conditions:

(a) By completing your registration through the site; and
(b) Using the site to obtain products from us.
(c) Receiving transactional and promotional notifications from us.

Registration

You must complete the customer registration process through the site before placing an order for products through the site. You may not have more than one active account, and your account is non-transferable. You may update, edit, or terminate your account at any time through the site. You may not have more than two accounts per delivery address. If you choose to use a workplace email address for your account or to access the site, then you are solely responsible for ensuring that you comply with the rules, policies, or protocols that apply to the use of your email address and your workplace facilities.

Placing an Order for Products

You may order products by selecting and submitting your order through the site. Any order placed through this site for a product is an offer by you to purchase the particular product for the price notified (including the delivery and other charges and taxes) at the time you place the order. We may ask you to provide additional details or require you to confirm your details to enable us to process any orders placed through the site. You agree to provide us with current, complete, and accurate details when asked to do so by the site.

Cancellation Policy

We reserve the right to accept or reject your order for any reason, including if the requested product is not available, if there is an error in the price or the product description posted on the site, or an error in your order. We also reserve the right to cancel any order without giving any reason(s). We also have the right to suspend or remove a user account without giving any notice or justification to the user. We will keep every unverified order (both Cash on Delivery & Pick from Store) for 24 (Twenty Four) hours and make several attempts to verify. If there is no response, after that time the order will be automatically cancelled.

Delivery of Products

We will only deliver products ordered through the site to a location where we provide delivery services. You may obtain further information on the site about our delivery time frames and how we deliver your products. We will deliver the products to the front door at the relevant delivery address. If you ask us to deliver inside a premise or building at the delivery address, our delivery concern persons are strictly instructed not to go inside or any place except the front door. If you are not the person collecting your ordered items, then your representative must provide us with proof of their identity. You acknowledge that we may record the details of any identification provided in relation to the collection of products.

Delivery Delay

Our delivery delay policy ensures transparency and customer satisfaction in cases where a product is not readily available. We understand that timely delivery is crucial, but unforeseen circumstances can sometimes disrupt this process. If a product is unavailable, we prioritize locating it from our suppliers or manufacturers. However, if it exceeds a reasonable timeframe, we notify customers promptly about the delay and provide estimated delivery dates. Our commitment is to deliver exceptional service, even amidst challenges. Customers can choose to wait for the product or opt for a refund or alternative product. Clear communication and proactive updates are fundamental to our policy. We strive to minimize inconveniences and maintain trust by keeping customers informed every step of the way.

Refund Policy

If you have made online pre-payment/card payment against your order, and there are product/s which is/are not available in stock, we will offer you product replacement options within the same price range. If for any reason, you decline to take product replacements, then the order will be cancelled and we will start the refund process. We also don’t process any partial refund. Please make sure to make your refund request by calling our Customer Service on 01933117755 (between 9 am – 9 pm every day). Mitali Bazar Online will retain full right over the refund payment medium, given that it reaches you the incorrect amount. The refund process will usually take approximately 28 banking days to complete from the refund request date. That means you will receive your refund within 28 banking days of conveying the refund request through our Customer Service helpline. While giving a refund to Bkash and Nagad payment, a 2% processing fee will be deducted from the amount.

Perishable Product Price Policy

For all kinds of perishable products such as vegetables, meat, mutton, chicken, duck, turkey, fishes, eggs, milk, rice, etc., price and offers will vary based upon users’ specified selected locations, zone, area, locality. So it is advised to log in with your concerned location and check the offer price before checkout to avoid any kind of confusion.

Product Promotions Policy

Please note that the delivery of promotional products or products with a special offer is subject to stock availability. If the product is out of stock, then we request you to replace it with another product which is in stock. You may also cancel the order if you want.

Basket Value Offer Policy

Basket Value Offer means if a user orders a certain purchase limit, then the user will get a certain offer. Basket Value (Certain Purchase Limit) offers are subject to a fixed number of coupon limit usage and campaign timeline availability. This means whenever a certain number of coupon limit or campaign timeline expires, our coupon code will be expired automatically. Again, if a certain number of coupons are used before the campaign timeline, it will be expired automatically.

Basket Value Offer Limitation

All Basket Value Offers can’t be activated for – any kind of oil products, Powder Milk, Tobacco products, Baby Foods, and any kind of 3rd Party products (non-grocery) Category. Please be informed all the basket value (Certain Purchase Limit) offer is not applicable during Weekend offers and any special day offer durations. Such as basket value offers are not active during Fridays, Saturdays, Sundays (weekend offer), and Super Saver Tuesdays. Super Saver Tuesday offers can be for Dhaka or Chittagong or can be for both locations.

Free Product Offer Policy

If basket value (Certain Purchase Limit) meets a certain limit, the user will enable a free product predetermined by the system itself. This free product offer also follows the same modality as the basket value offer policy.

Free Delivery Disclaimer

To avail free delivery service without Cash on Delivery options, you need to have a minimum basket value which is applicable in the campaign timeline. This will only be applicable when free delivery promotion will be offered.

Mitali Bazar Online Flash Sales

Mitali Bazar Online flash sales will be for a particular set of products. These product discounts will be aggressive, and the timeline will vary upon stock availability. If a particular product is sold out before the timeline, then re-order of that product discount will not be active. This flash sales offer will be for a specific location. For example, 7 UP 2 Liter soft drinks will be sold at 50% discount only at Notun Bazar Mitali Bazar Online delivery covering areas. Customers will request orders by calling Mitali Bazar Online Customer Service on 09678666111 (between 9 am – 9 pm during the campaign timeline); based on customer request, the order will be generated. Mitali Bazar Online Customer Support Agent will track and monitor stock for the campaign and update Notun Bazar Dark Store Supervisor accordingly. If a customer changes their mind while delivery, Notun Bazar Supervisor will notify the CS agent instantly to update the stock. Whenever any product gets out of stock, it must be updated by both CS agent and Notun Bazar supervisor to provide a seamless customer experience to successfully execute this campaign.

Modality for Mitali Bazar Online Flash Sales

a) Particular product limit will not be applicable.
b) Any Basket Value and Free Product Offer will not be applicable.
c) An Order will be created only for flash sales products (as it’s a manual order process).
d) Payment Method: Only Cash on Delivery and Swipe Cards on Delivery available.
e) For requesting any product which is not in flash sales promotion, the user needs to place an order from the website.
f) Flash sales offer can only be activated for 7 days or stock out, whichever comes first.
g) During the duration of the promotion, one registered mobile number can only avail this offer once per day.
h) This offer cannot be availed along with other partner offers such as cashback offers by bKash, Any Bank, or Cards, etc.
i) This offer can be activated only for app, website, or both channels.

Mitali Bazar Online Category Promotions

Mitali Bazar Online Category promotion will be for a particular set of products. The promotion can be for free products and for basket value offer. To avail any category promotion, customers need to have respective category products in their cart to avail the respective category offer. This category product promotion will vary upon stock availability. For example, an order which has baby diapers products with a certain basket value amount will get a free product or basket value offer.

Modality for Mitali Bazar Online Category Promotions Policy

a) Both Mitali Bazar Online regular Basket Value and Free Product Offer will not be applicable for category promotion offer.
b) Customer can avail only one offer for an order, either Mitali Bazar Online regular promotion offer or category promotion offer.
c) Customer cannot avail both offers in a single order.
d) One registered mobile number needs to create different orders to avail different offers.
e) Only during the duration of the promotion, one registered mobile number can only avail each offer once per day.
f) This offer can be availed along with other partner offers such as cashback offers by any mobile wallet (bKash, Nagad, etc.), Any Bank, or Cards, etc.
g) This offer can be activated only for app, website, or both channels.

All Offer Modality

During any promotion duration, one registered mobile number can only avail an offer once. All Offers can’t be activated for – Tobacco products, Baby Foods, any kind of 5 or 8 litre oil products, and any kind of 3rd Party products (non-grocery) Category. All offers can be availed along with other partner offers such as cashback offers by any mobile wallets (bKash, Upay, Nexus, etc.) and any Bank or Financial Institutions, etc. Mitali Bazar Online authority holds the exclusive rights for any product purchase limits or changes in any terms and policies at any time.

Order Policy

There will be order limits set for certain products to ensure every customer can avail of the necessary products for daily consumption. Mitali Bazar Online is not a marketplace for business-to-business (B2B) transactions. It is instead an online shopping platform for personal consumption and usage. Thus, we highly discourage shopping with reselling or commercial motives.

Regarding Mitali Bazar Club Cards

Club Card is a property of the Mitali Bazar store and can be used to earn and redeem points only at physical stores.

Return Policy

The following are the conditions for product returns:

• Customers can return grocery products within the same day from the purchase date, only if the defective product is delivered.

• Perishable products such as vegetables, meat, mutton, chicken, duck, turkey, fishes, eggs, milk, rice are not returnable after delivery which is received by the customer and accepted.

• We encourage our customers to cross-check each and every item while the delivery man is present at your premises. Any claim regarding replacement or return or refund issue should be final before our delivery man during delivery time. After leaving your premises, Mitali Bazar Online authority will not be liable for any future claim.

• After customer consent or signature at the delivery slip, Mitali Bazar Online has the right to cancel any refund or return request.

• Customers can return the products of Mitali Bazar within the same day from the purchase date.

• Customers can return products such as Mobile, Kitchen Appliance, Laptop, Electronic Gadgets within 7 days from the purchase date.

• Customers can return Fashion Apparel products such as Shari, Bags, Shoes within 3 days from the purchase date.

• If a product is found broken, unwrapped, or used, then the customer must inform Customer Service immediately after receiving it.

• Fashion products can be tried on to see if they fit and will still be considered unworn. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.

• For device-related issues, the warranty policy/terms and conditions of the concerned company/brand/third party will be applicable. In this case, Mitali Bazar Online will have no liability.

• The product must be unused, unwashed, and without any flaws.

• The product must include the original tags, user manual, warranty cards, freebies, and/or accessories.

• The product must be returned in the original and undamaged manufacturer packaging/box. If the product was delivered in the second layer of Mitali Bazar Online packaging, it must be returned in the same condition with the return shipping label attached.

• We encourage our customers to cross-check each and every item while the delivery man is present at your premises. If the customer is not receiving the products, then the responsible person who is receiving the product is responsible to give a signature at the delivery slip.

• If the product price and website price are mismatched/excess price, we request you to notify us within 24 hours from the receiving time.

• The customer must contact Customer Service on 09678666111 (between 9 am – 9 pm every day) for any kind of return if required.

• Mitali Bazar Online has all the rights to decide to give a return or refund for any kind of request.

Taking Order Tobacco Product

We take orders for tobacco cigarettes but do not sell tobacco products to a person who appears under the age of 18 years. We don’t deliver these products to any public place.

Mitali Wholesale

Mitali Wholesale is a B2B marketplace, where retail business owners can purchase products at wholesale rates. We are aiming to onboard more than 200+ top brands with more than 1000+ SKUs from where retailers can purchase bulk products at wholesale rates.

USP for Mitali Wholesale

a) Get products at wholesale rate.
b) Get product delivery at your doorstep.
c) Only Cash on Delivery payment mode.
d) You can also order via Customer Support on 09678666111 (between 9 am – 9 pm every day).

I have replaced all instances of “Meena Bazar” with “Mitali Bazar” throughout the provided text. If you need a specific section or further adjustments, please let me know.